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Shangri-La adopts WeChat ecosystem to deliver e-services

Shangri-La adopts WeChat ecosystem to deliver e-services

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Shangri-La Group launched its WeChat Mini Programme and WeChat online pay services on June 1, 2019 in order to offer a range of e-services under the WeChat eco-system including online pay and offline deposit for guests with WeChat accounts.

This initiative, as stated by the hospitality group is a result of strategic partnership on digital transformation between Shangri-La and Tencent inked in 2018.

First in the industry, this service will cover over 100 hotels of the Group globally. From June 1, WeChat Mini Programme and WeChat online pay services are available in all 50 Shangri-La properties in mainland China. The full suite of WeChat e-payment functions will be followed in stages for the other properties worldwide.

By integrating the multiple transaction touch points within the WeChat app, Shangri-La aims to bring a one-stop payment solution to guests through the e-payment tools of WeChat Pay.

In addition, 46 Shangri-La hotels in mainland China will also allow offline WeChat deposit pay for check-in at the front desk from the end of May. Guests can also track the offline deposit transaction via their WeChat account.

Yang Jiancheng, Chief Technology Officer, Shangri-La Group, stated, “Working with Tencent has enabled us to make much progress in our joint efforts to drive the technology transformation of the hotel industry. We are excited by the many possibilities and innovative solutions that come from leveraging technology to create even more convenient and personalised experiences for our customers. We look forward to bringing more unique offerings to our guests.”